Hello Brandyn Moody / siddharth vij,
I am struggling with session topics for days now and I stumbled on this post. We have integrated javascript api to display dashboards.
I am having a scenario where after around 20 - 30 minutes and sometime even around 5 minutes of inactivity / idle time, I see a popup displayed that says 'Internal Server error', looks like its got to do something with sessions getting timed out, as per one of the suggestions i got on the question i had posted, I created a empty div and redeem a trusted ticket every 10 minutes and load the div which contains a image received from redeeming the trusted ticket.
However, i still see the same popup of internal server error after idle time(I am not able to establish yet the exact time, since its not yet clear and happens randomly between 5 to 20 minutes)
Can you please suggest a way, I can stop the session getting timed out or showing some kind of error message to the user and reload the page. Attached is the error popup i see and also a few requests to hit-test-scene and render-tooltip-server which returns 403. Attached is the screenshot of the popup i see
Here are the similar posts i created Unexpected server error , would be really great if you can share your experience or suggest what can be done.
