salesforce embedded tableau viz is prompting "do you want to download..." instead of just loading the viz on iPad in Safari browser. Why? its only on some devices. Others work correctly.

Question

see attached screen shot.

we are not using the tableau app on the iPad because the viz is embedded in salesforce and salesforce in the browser is a way better user experience than the salesforce mobile app on the iPad devices.

陽香 國武 · Answer

Hello DEMMY DAVID.

It has been quite some time since you posted this, but I would like to respond in case anyone else has the same problem.

It may be that Safari has something to do with disabling third-party cookies by default, which is interfering with authentication.

You may want to try using a different browser or changing the settings on your mobile device (see the link below for instructions on how to do this).

Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch – Apple Support (UK)

I am not an English speaker and use AI translation. Sorry if this is not clear.

I would be happy to help in any way I can.

Thank you very much.

Haruka

salesforce embedded tableau viz is prompting "do you want to download..." instead of just loading the viz on iPad in Safari browser. Why? its only on some devices. Others work correctly.

Tableau Mobile

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