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Devika Chandorkar 님이 #Marketing Cloud에 질문했습니다

I'vs noticed unusually high held rates across some of our email sends, although the issue appears to be intermittent. Has anyone experienced something similar, and if so, could you please share what may have caused it and how it was resolved? 

 

I’m also seeing an increase in “View in Browser” clicks. Could these two issues potentially be related?  

 

#Marketing Cloud  #Email Deliverbility  #Email

답변 1개
  1. Lukas Lunow (NoA Ignite) Forum Ambassador
    오늘 오후 4:32

    It is important to disctinguish between bounce rates (hard/soft)  - which is specific to a send, and held status, which is specific to a subscriber. Are you referring to bounce rates on your latest sends? And if so - are these soft bounces? 

     

    If you query Bounce data view, you will be able to see additional details about the bounces, and why they have occurred. If the bounce rates have spiked recently, it might be a deliverability issue - but without additional information, than what is in your original post, it is hard to tell.

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