We are implementing Salesforce Health Cloud and have encountered a limitation with the Clinical Service Request object (ClinicalServiceRequest).
The object does not appear to be supported as a triggering object for:
- Record-triggered flows
- Automation event-triggered flows
Our requirement is to execute automation when a Clinical Service Request is created or updated. The lack of native Flow support is blocking the intended workflow design.
Approaches considered
We have considered:
- Publishing a custom Platform Event
- Using an Apex trigger to initiate the automation
- Updating an intermediary custom object that is supported by the automation event
These options introduce additional code, monitoring, deployment, idempotency, and support requirements for functionality that we expected to be available declaratively.
Questions
- Is the lack of Flow trigger support for ClinicalServiceRequest in SFMC a known product limitation?
- Is there a supported configuration or Health Cloud event framework that enables automation when these records are created or updated?
- Is there a recommended declarative workaround that avoids Apex or a custom Platform Event?
- Is support for health cloud objects in SFMC advance flows on the Salesforce Health Cloud roadmap?
Thanks in advance.
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