On score and reason for 'Active Internal Users' tab

Hi, 

After running the report for 'Security and Access', the 'Active Internal Users' tab has a user flagged with a score of '1' for this reason: 

{ 

User is logging directly without MFA: This user is logging in directly to Salesforce without using MFA (Multi-Factor Authentication). And this user has not the MFA bypass enabled. Please work with your user to make them use MFA for better security.

} 

This is a service account, and there was a change of Username and Email fields to new owner on 29 April 2026.  The new owner login for the first time using the 'Username' and 'Password'.  As this is a service account, there is no SSO or MFA and the reason highlighted is understandable. 

May I know for how long will this user to highlighted?  I'm asking because today is 18 May 2026 already and it is still highlighted whenever I run 'Refresh'.  Any comments or explanation is appreciated! =) 

Thanks in advance! 

Regards, 

Teck Lung