Hi
Need help adding employee agent in experience cloud. I have created employee agent , messaging channel, fallback queue and configured omni channel flow i choose employee agent and add my employee agent.
In site the agent is joining and transfer request is initiated. How to make the agent to answer without transfer
답변 2개
Thanks for the reply it was my bad. I missed to setup Set Up Credential-Based User Verification. after setting up Employee agent work as expected and transfer request is not initiated.
I referred this article:
https://help.salesforce.com/s/articleView?id=service.miaw_credential_user_verification_setup.htm&type=5
