I have created and activated an agent , but i couldn't view the icon in the home page.
#Agentforce
Activating the agent does not by itself add the Agentforce icon. The sparkle in the Lightning header is the Agentforce panel, and it appears only when your user can open an active employee-facing connection. 1. Confirm this is an employee agent, or the default Agentforce agent. A service agent connected only to Messaging, Enhanced Chat, or an Experience Cloud site shows up in that channel, not as an icon on the internal home page. 2. In Agentforce Builder, open the agent and check Connections. Add and activate the connection for the Agentforce panel in Lightning Experience. An Active agent status does not create that connection for you. 3. Assign yourself the permission set that connection creates. If your org uses an Agentforce permission set license, make sure that license is on your user as well. 4. The icon lives in the global header, not as a component on the Home page layout. After the permission set is assigned, refresh Lightning or log in again. If the connection and permission set are already in place and the icon is still missing, reply with the agent type and which connections are active.
