Hi everyone,
I’m running into a strange behavior in
Engagement Studio
and I’m hoping someone here has seen this before.
What’s happening:
- I have an automation where prospects are first Removed from a List (928 prospects reached this step).
- Immediately after, the next step is Add to a different list. However, only 10 prospects actually got added so I am missing the rest 918. See a visual representation below.
I’ve double-checked that:
- None of the 928 were already on the list beforehand.
- None are marked Do Not Email, Opted Out, or Hard Bounced.
- None are in the recycle bin.
My suspicion:
I wonder if having two actions back-to-back with
no wait time in between is causing Pardot to skip the Add step because the Remove hasn’t finished processing. But I can’t find any documentation that confirms this.
Question for the group:
- Has anyone seen this issue before and can guide me?
Any insights, experiences, or official documentation links would be hugely appreciated :)
@* Account Engagement(旧Pardot) 日本 *
So you can't have anyone continue onward in an engagement studio if you are removing them from the list that places them in the program to begin with. When someone is removed from the "starter" list it removes them from the program. The fact that you got 10 to the next step is just an artifact of processing speed, it should have been zero. If the idea is that this branch of the program is removing them from this ES program and placing them in a new one via a different list, then put them in the new list first, and then use the remove from list step second. Bear in mind that removing from the list that starts the program is effectively ending the program for these people.
