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Nonkululeko Mudau (Mudau) 님이 #Schedule Triggered Flow에 글을 올렸습니다

Hi Salesforce Community,

I’m currently working on building a Scheduled Flow using a Record-Triggered Flow to automate follow-up communications for Leads. The goal of the flow is as follows:

  • When a Lead is created or updated, an email is automatically sent to the Lead.
  • If the Lead doesn’t have an email, a Task is created instead.
  • The flow checks if the Lead has replied and updates the Stage accordingly.
  • If there’s no reply within 48 hours, a follow-up reminder is triggered.
  • If still no response, a follow-up email is sent after 7 days.
  • If the Lead replies at any point, the Stage is updated appropriately, and further automation stops.
  • If there's still no reply after 7 days, another final follow-up email is sent.

I’ve successfully built most of this logic, but I’m running into an issue with the scheduling of conditional wait times (48 hours and 7 days). The flow doesn't seem to move from one scheduled path to the next based on whether a Lead has replied or not — it appears stuck or unresponsive to reply status changes.

Has anyone in the community encountered similar challenges when working with scheduled paths and conditional logic in Record-Triggered Flows? Any best practices, design patterns, or resources you could share would be greatly appreciated.

Thanks in advance for your support and insights! 🙌 

 

#Schedule Triggered Flow

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