Hello Community, A lead is created in Salesforce via an API flow, the lead then has a queue as its owner, a pop-up is then triggered by omnichanel to warn users in the queue. The user can then accept or reject the lead. The pop-up shows the user's name (see screenshot). And when I go to the lead, I see that the lead has been automatically assigned to the user in the queue, even though the user hasn't yet accepted it. I want the lead to remain on the queue and when the user accepts then the owner passes from the queue to the user who has accepted. In the settings : - no automatism that would modify the owner - Automatically accept work requests is unchecked Can you help me?
Thanks @Rafiullah Rafat for your reply I think it's better to explain the mechanism to the customer than to solve the problem by means of an automatism. I was thinking that maybe a solution could have been found without going through a flow. thanks again for your help
