Hello there,
So the issue is: when the user uploads a pdf file using agentforce, we see the message " It looks like there was an issue with the image you tried to upload. The document type might not be correct, or there could be a problem with the document ID".
Any ideas?
,
Currently, the feature to upload files directly to Agentforce within the embedded chat isn't supported. You might be wondering, "Alright then, why is the upload button there?"
That's a great question! The upload button is present because when you escalate the chat from the Agentforce to an employee agent, the agent will be able to see the uploaded file and take necessary action.
Good news: the capability to upload files directly to the embedded Service Agentforce will be available soon!
