Is it possible to create a non-code solution to have a case that an Agent accepts from a queue using Omni-Channel to have that same case reassigned back to the queue if they change their status to "Offline" prior to closing the case? Thanks for the help!
답변 1개
Hi Jason,
Not sure about the declarative option but we can do it by programmatically,
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_events_omnichannelstatuschanged.htm
