Unlock New Opportunities with Agentforce in Commerce Cloud!

As Salesforce partners, we’re always looking for ways to help our clients stand out in a crowded digital marketplace. With the Spring ‘25 release fast approaching, Agentforce in Commerce Cloud is set to transform how merchants and buyers connect—using the power of generative AI to drive personalization, streamline operations, and boost conversions. Here’s how these three new Agentforce use cases—Merchant, Buyer, and Personal Shopper—can elevate your Commerce Cloud offerings and open doors to deeper client success.

1. Agentforce Merchant: Your Merchandising Team’s New Best Friend

Agentforce Merchant transforms online storefront management with AI. Merchandisers can skip technical headaches and use natural language commands to optimize conversions—like boosting cart size or shifting slow-moving inventory—based on real-time data insights. For partners, it’s a slam-dunk upsell: automate tasks, align with goals, and free clients to focus on strategy—all while maximizing their Commerce Cloud investment.

2. Agentforce Buyer: Simplifying B2B with a B2C Feel

Agentforce Buyer blends B2C ease with B2B power, streamlining product discovery, reordering, and support. Tied to sales, service, and order data, it ensures pre-negotiated pricing and fast issue resolution. For partners, it’s a chance to pitch a modern, efficient buying experience that lifts satisfaction and operations. 

3. Agentforce Personal Shopper: The Digital Concierge Shoppers Love

Agentforce Personal Shopper is an AI-powered assistant delivering personalized, human-like interactions. Say “I need shoes,” and it curates recommendations from past buys and preferences, adapting instantly to feedback like “wrong color.” For partners, it’s the key to crafting sticky, loyalty-boosting experiences clients crave.

Why This Matters for Partners

Agentforce in Commerce Cloud is your competitive advantage—enhancing merchandising, B2B workflows, and shopping experiences. With Merchant GA now and Buyer and Personal Shopper GA in Feb ‘25, dive in to lead in AI-driven commerce.