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Charlotte GODET DAILL 님이 #Salesforce Surveys에 질문했습니다

Hello Community, I need to create a flow in Salesforce, here's the context: On the case object, if the case record type = Helpdesk and the case status = closed then a survey is sent. This survey must not be sent more than once a month to the same contact attached to the case. For this last criterion, I therefore need to know the date on which the last survey was sent. But I can't find a standard field on Survey invitation, should I create a custom field? I'm surprised there isn't a standard field. Can you help me?

답변 2개
  1. 2024년 10월 18일 오전 7:24

    OK great thanks for your response !!! 

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