We have a use case whereby we are putting our Einstein Bot in front of Facebook Messenger and then when a transfer to agent occurs this will invoke an enhanced messaging session.
Our problem is that we also have a social media solution which may use outbound messages in FB Messenger as part of it's solution, however in those instances, when there is a reply, we don't want the Bot to initialise.
Does anybody know how we could configure the Einstein Bot to recognise this outbound message (from us) and then if/when a reply comes (as an inbound next message), the Bot would not initialise and the conversation could continue?
답변 1개
I would look into the routing flow that routes the messaging session to the bot and add a condition to not run when you have an outbound message. Basically make adjustments in the routing flow as per your requirements.
