In legacy Live Chat, we used to show all chat transcript record for a particular Case on our community case detail page in a related list. It seems we cannot do the same in MIAW because we can only fetch the conversation via Connect API. Just came across this MIAW feature that it allows end users to see old conversation if they are verified. Can anyone please help with how to verify users for this. I have seen multiple documents but they all seem to be about external Websites and android apps. I need this only for Community.
Not sure , if it will serve our purpose because we display chat button on Case Detail page and would ideally like to see conversation for that particular case only but one end user can have multiple cases.
#Messaging Users #Messaging Session #Service Cloud #Messaging
We spent about 2 hours on the phone with our IT person and the SF support team to get it set up in our sandbox. I could not tell you what they ended up having to do at the end of all that. BUT also, we were told after all of that we really did not need User Verification since all of our users will be authenticating in from Experience Cloud not an external platform. I am sure that may have changed by now. We had to abandon that project for others.
