Skip to main content

Hi,

After Summer '24, we've encountered issues related to 'INSUFFICIENT ACCESS - user does not have a verified email address' from users when they try to send email to contacts from Salesforce. We discovered that users can log in via SSO to Salesforce even if their emails are not verified until Spring '24.

Starting Summer '24 users are unable to send emails unless their email addresses are verified 

While this information was included in the Winter '24 release notes, Salesforce should have provided some indications in the latest release to keep informed and alert about this major change. 

INSUFFCIENT ACCESS - user does not have verified email address

 Can I please check how to identify unverified users quickly and send instructions to those who haven't verified their email addresses in Salesforce.

With large number of users what will be the best process. Please share some knowledge.

Thanks

답변 6개
  1. 2024년 6월 18일 오후 2:58

    We ran into this same insufficient access error too and found that this checkbox had been unselected during release update.  It's found in Setup>Deliverability.  Once we selected it, we were back in business.We ran into this same insufficient access error too and found that this checkbox had been unselected during release update. It's found in Setup>Deliverability.

0/9000