Hi Everyone! We have a contact with an opportunity contact role linked to an opportunity; however, all of the contact's emails are syncing (via einstein activity capture) to the Account instead of the opportunity. Any ideas here? I thought the existence of an opportunity contact role would automatically point the activities to the opportunity instead of the account.
답변 2개
Hi Josue, thanks for your help! I can't find "Capture Emails and Events" anywhere in the EAC settings page (see attachment). Do you know if I'm looking in the right place or should have additional 'Capture Emails and Events' options as an Admin?
Thanks again!
