Is there a way to group customer contact emails in to a group to use when sending email responses back to the client from with a Case?
Currently we have to type them in one by one then send. It would be ideal to select a group of customer contacts at particular companies that would receive all email correspondence instead of always typing them in individually.
답변 2개
@Brian Moore you could create a custom action (send email) and set the to recipients or to address to the desired value or variable. This action can used directly from the feed. You might need to do some extra customisation depending on how you are managing contacts related to a case.
Hope this helps.
