We recently got a user request to mark emails being sent from cases as 'High Priority', a feature already available when sending from Outlook.
Similarly, emails received in Salesforce that create cases, could have been sent from Outlook marked as 'High Priority', and in such a scenario, it would be interesting to see if we could trigger actions in Salesforce based on this.
It seems this is not possible at the moment, but there are open idea(s) on it, that have remained dormant for way too many years, without any response from Salesforce product managers. Is this something anyone could look into? ๐
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This is a very good point, if we really want users to move away from outlook
