I recently created an Einstein bot, I am using OmniChannel to route it. when I set my Status to 'Online', it shows online but on the bottom it still says busy and it does not route the chat correctly.
Could this be due to creating too many messaging Sessions while testing (maybe capacity)? I deleted the messaging sessions records that were created but that did not resolve the issue.
답변 3개
Hello @Muhammad Bajwa
This usually happens when the user you are connecting to OmniChannel does not have the Service Cloud User checkbox checked. Please checked the user settings.
This is the setting.
