Is it possible to pause the Case Age calculation when Case status = On hold?
Goal is to count Case Age : Creation to close - the time it stayed in On hold status.
Business hours are in use.
Like to have on specific record type.
답변 3개
I was able to get it done via few custom fields , formula, flow ( Apex to take care of calculation in business hrs) https://www.professorflow.net/actions.
