Would you happen to know if anyone has done this before? I hoped there would be a way to track the time stamp between when the opportunity started and when the quote was generated. And then, we need to add a summary field and make an equation. I have had no luck with this so far; please help.
답변 1개
Hi Austin,
What do you use today? omnichannel or just basic case from service cloud?
any context would help.
or do you mean only in opportunities? how / where is response tracked today? related activity object?
Also just a note, FYI you dont. have to post multiple times here in the forum, you can simply add more than one topic or group when is relevant
