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Topics#Salesforce DeveloperTimon Engelmann의 질문
Timon Engelmann (compeople AG) 님이 #Salesforce Developer에 질문했습니다
2023년 4월 3일 오후 2:24

Send opt-in mails to contacts to comply GDPR - Sales Cloud

Hello Salesforce Community,

what's the simplest way to receive/manage consent for contacts in the Sales Cloud? To comply with GDPR we need to send our contacts an opt-in email to receive their consent to save and proceed with their details.  

What are your solutions or ideas for this? Is it possible to implement this just using Salesforce Sales Cloud? Ideally, our contacts have an easy option to revoke permission.  

Please let me know if you need more clarification.  

Thank you in advance and best regards

Timon
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  1. Subrat Srivastava (Salesforce)
    2023년 4월 3일 오후 2:31
    Hello Timon ,

    Here are some options to consider:

    Salesforce's Consent Management: Salesforce provides a built-in consent management feature that allows you to create consent records and associate them with contacts, leads, and person accounts. You can also track consent history and automate renewal requests. This feature is available in Sales Cloud Professional, Enterprise, Performance, Unlimited, and Developer editions.

    Reference -> https://help.salesforce.com/s/articleView?id=sf.consent_management_platform.htm&type=5

    https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EcsNmUAJ&preview=%222021-03-17T17%3A01%3A12.000Z%22&tab=e

    Hope the above information helps !

    Thank you.
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