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Topics#TrailheadWayne Feick의 질문
Wayne Feick (Salesforce) 님이 #Trailhead에 질문했습니다
2017년 4월 17일 오후 10:38

Feedback on https://trailhead.salesforce.com/modules/service_omnichannel/units/service_omnichannel_setup

While working my way through Start Routing With Omni-Channel, towards the end I got confused. It reads:

 

3. Go to the Cases console tab and select All Open Cases from the dropdown.

4. Select the checkbox next to case you created and click Change Owner.

This held me up for a bit, because there was no checkbox visible. After re-reading a bunch of times, I was able to find someone local who was able to figure out that I was in the chat view for this page, rather than the list view.

Feedback on https://trailhead.salesforce.com/modules/service_omnichannel/units/service_omnichannel_setup

I had to switch to the list view before the instructions made sense. It may help others if you added something to make that clear.

 
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  1. Rahul Kumar Bugadapu
    2017년 4월 18일 오전 8:36
    Hi Wayne,

    May I request you to provide your feedback at Trailhead Support.At the bottom of the trailhead page, you can find feedback option.

    Hi Wayne,May I request you to provide your feedback at Trailhead the bottom of the trailhead page, you can find feedback option.I hope it will be helpful.

    I hope it will be helpful.

    Best Regards

    Rahul Kumar

     

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