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Topics#Salesforce DeveloperNishant Sinha의 질문
Nishant Sinha (Accenture) 님이 #Salesforce Developer에 질문했습니다
2017년 12월 27일 오후 2:34

Unauthorized From email address selected

Hi All, One of our CSRs is getting below error when she is trying to send an email from a Case record:

"Unauthorized from email address selected. Please contact your system administrator if you need to send emails from this address."

Kindly let me know why we are getting this error and how can we resolve this?

Below is the screeshot of the error:

Unauthorized From email address selected
답변 4개
  1. Gaurav GARG (Panasonic Digital)
    2017년 12월 27일 오후 3:13

    Hi Nishant,

    Please naigate to Orgwide Email Address. 

    To send an email from Salesforce to external email account, FROM need to registered and verified. I hope you will see a Verify option in org wide email address. 

    Please verify if and try again. 

    Thanks,

    Gaurav

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