Hi,
I have a record-triggered flow which is triggered when a field (Approval Status) is updated to Approved. (The field is updated to Approved via an existing approval process, as part of the final approval actions). The flow uses an Action element to send a notification to an internal Slack channel.
The flow has been working no problem for a while, but since adding a new User to the approval process, the flow is now not being triggered when the approval status is updated to Approved by the new User only. (All the existing Users are still working just fine, and the flow is being triggered normally when they are approving.)
The new User has the same Profile as all the existing Users. I have also checked that they have the Flow User permission checked on their User profile too.
I am not even receiving any flow errors, which suggests it is not being triggered at all.
Can anyone tell me why this might be happening?
TIA
My apologies, if you are still having an issue with this, I would recommend you work in two steps:
1. Prove that the user in question is actually triggering this Flow
2. If the above is true, debug the path the user is heading down.
To figure out if the user is triggering the Flow at all, there are a few things that you can do:
1. Add a custom error element as the first element of the Flow - this should give you immediate information about whether the Flow is being triggered as it should prevent the update of the record at all (you should see the error info on the screen)
2. view the debug logs for the User - These can be tougher to comb through based on how many processes might be in your Org, but you should see the processed referenced by name if it is running around when you launched the process.
Hopefully, if you are still having this issue, these should be a strong start in the right direction for debugging!
