Hello SCV community!
Amazon put out a Amazon Connect Customer Advisory around the impact of Chrome third party cookies on authentication to Amazon Connect. It notes that agents will not be able to log into Connect in their custom agent application or CTI Adapter once 3P cookies are blocked.
We are using Service Cloud Voice with Amazon Connect and use Salesforce as the Identity Provider. Does anyone know if this will impact our agent login? Basically, wondering if we are in the 7% use case for agents that do not rely on 3P cookies for authentication. Thanks!
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For context, here is the exact language from the email from Amazon I received:
Amazon Connect Customer Advisory - Impact of upcoming Google Chrome third party cookies
Action Required:
Google Chrome has announced an update that will begin impacting Amazon Connect customers in January 2024. We are proactively reaching out to partners like yourself to provide detailed guidance.
Google Chrome is aiming to begin blocking third party (3P) cookies (i.e., cookies passed between two top level domains) starting with 1% of Chrome users in Q1 2024 and dialing up to 100% in Q3. Approximately 93% of Amazon Connect users (agents/supervisors) rely on the use of 3P cookies for authentication, and those users will not be able to log into Connect in their custom agent application or CTI Adapter once 3P cookies are blocked. Standalone CCP and agent workspace experiences will not be affected.
We are addressing this issue by publishing an updated version of StreamsJS (i.e., our contact control panel APIs) and the Salesforce CTI Adapter, as well as guidance to our customers on how to upgrade their environments. By Jan 2024, if customers have rolled out an Enterprise policy which overrides 3P cookies from being disabled, there is no immediate action required. Otherwise, customers and partners will need to 1) enable an Enterprise policy or 2) upgrade their custom CCP, Customer Profiles, or Wisdom widget with the supported version of Streams and/or CTI Adapter (available late Sept and early Oct). Our recommended approach is for customers and partners to upgrade Streams and/or CTI Adapter. Once upgraded, it is anticipated agents will need to allow 3P cookies from Connect every 30 days. This upgrade will also address 3P cookies for Firefox and Edge.
We will be publishing additional information and implementation guide later this week along with explicit call to actions in late Sept. Please reach out to your AWS or Amazon Connect partner team if you have any questions on this.
@LaVonne CarlsonHi i Received this on 8/2/2024
[Action no longer required] Amazon Connect Customer Advisory - Google Chrome no longer plans to deprecate third party cookies
Hello, We previously announced on December 14, 2023
that Google Chrome was planning to block third-party cookies
(i.e., cookies passed between two top level domains)
starting with 1% of Chrome users in Q1 2024 and dialing up to 1
00% by Q2 2025. On July 22, 2024,
Google announced that they no longer plan to
deprecate third-party cookies [1].
With this announcement,
Amazon Connect customers using Google Chrome no longer need to
upgrade to StreamsJS or CTI Adapter versions that address
third-party cookie deprecation,
which were planned for release in Q3 2024.
No customer action is needed at this time.
If you have any questions or concerns, please contact AWS Support [2]. [1] https://urldefense.com/v3/__https://privacysandbox.com/news/privacy-sandbox-update/__;!!GX53klZ1TQ0!xpwl0w7dQ_A-NYgajR8OlhXC2tEM5bBjjY-2Kb2gNlKzg5emJpplQpr8EI6sDZnp-pf7KJ-imBn7x5XW--bvtMw$ [2] https://urldefense.com/v3/__https://aws.amazon.com/support__;!!GX53klZ1TQ0!xpwl0w7dQ_A-NYgajR8OlhXC2tEM5bBjjY-2Kb2gNlKzg5emJpplQpr8EI6sDZnp-pf7KJ-imBn7x5XWm7Xldcc$ Sincerely,Amazon Web Services Amazon Web Services, Inc. is a subsidiary of https://urldefense.com/v3/__http://Amazon.com__;!!GX53klZ1TQ0!xpwl0w7dQ_A-NYgajR8OlhXC2tEM5bBjjY-2Kb2gNlKzg5emJpplQpr8EI6sDZnp-pf7KJ-imBn7x5XWWGzNcQs$, Inc. https://urldefense.com/v3/__http://Amazon.com__;!!GX53klZ1TQ0!xpwl0w7dQ_A-NYgajR8OlhXC2tEM5bBjjY-2Kb2gNlKzg5emJpplQpr8EI6sDZnp-pf7KJ-imBn7x5XWWGzNcQs$ is a registered trademark of https://urldefense.com/v3/__http://Amazon.com__;!!GX53klZ1TQ0!xpwl0w7dQ_A-NYgajR8OlhXC2tEM5bBjjY-2Kb2gNlKzg5emJpplQpr8EI6sDZnp-pf7KJ-imBn7x5XWWGzNcQs$, Inc. This message was produced and distributed by Amazon Web Services Inc., 410 Terry Ave. North, Seattle, WA 98109-5210 ---Reference: https://urldefense.com/v3/__https://health.aws.amazon.com/health/home?region=us-east-1**Aevent-log*eventID=arn:aws:health:us-west-2::event*CONNECT*AWS_CONNECT_OPERATIONAL_NOTIFICATION*AWS_CONNECT_OPERATIONAL_NOTIFICATION_1e9c30f23d8549a773069eeb09299aaac29d4c112399510c348feb4d35af1434&eventTab=details__;Iy8_Ly8v!!GX53klZ1TQ0!xpwl0w7dQ_A-NYgajR8OlhXC2tEM5bBjjY-2Kb2gNlKzg5emJpplQpr8EI6sDZnp-pf7KJ-imBn7x5XWZReAspc$
