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Stephanie Arce (.) ๋‹˜์ด * MC Account Engagement (fka Pardot) *์— ์งˆ๋ฌธํ–ˆ์Šต๋‹ˆ๋‹ค

I'm wondering if anyone has insight on this Help article:

Replies Do Not Go to the 'Reply-to' Address Set for Account Engagement Emails

 

We're setting up Account Engagement with email subdomains for sending, but the subdomain addresses don't actually exist yet. Has anyone had this experience where a reply goes back to the sending address rather than the reply-to?

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  1. Franรงois Perret (Bamsoo) Forum Ambassador
    2023๋…„ 8์›” 31์ผ ์˜คํ›„ 8:59

    @Stephanie Arce

    Hi Stephanie,

    As the article puts it, the Reply-To directive is not guaranteed to be honoured by the final recipient client. So you actually take the risk of receiving answers to non-existent inboxes which will result in a bad experience for your answerers.

    You should use existing adresses as senders, no workaround I believe.

    Hope this helps ๐Ÿ˜Ž.

    #SharingIsLearning #AccountEngagement

    Franรงois.

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