Voice call transcripts are stored as ConversationEntry records, earlier we were able to query these records and message field would be empty.
But due to some recent changes we are not able to query ConversationEntry records. It always shows 0 records, though we can the transcripts on Voice Call.
We could see them only via Connect API, but could you help us know if this change is expected that we no longer could query ConversationEntry records.
This is happening only on customer sandboxes and not in developer edition or SDO orgs.
Any insights on this would be helpful.
답변 8개
There's an update. Now you can query voice transcripts using the Flow Core Action: Get Conversation Transcript
