Case Auto-response rules not working as expected. When "Send notification email to contact" is checked, the Email is sent to the contact email using the Classic Email template. However, the Auto response rule that I created using a new Email template is not being triggered.
답변 1개
Hi @Sindhu Ravi ,
Looks like this is still an idea:
Currently you are unable to reference a lightning email template, in a case auto-response rule.
