One of my users can't see the body of an email in the Actions & Chatter tab on a case when she forwards it to the email-to-case email address. If someone else forwards an email to that address, it shows up just fine for her in the feed. Any ideas as to what might be happening?
답변 1개
Hi @Mychal Tepker ,
Please check this article.
Email body section does not load in the Email composer
https://help.salesforce.com/s/articleView?id=000384148&type=1