Set Up Messaging for In-App and Web

Hi @Neha Kumari,

To set up this feature: Customize Application AND Modify Metadata Through Metadata API Functions.

Follow the four stages of setup in order, as some steps depend on the completion of previous steps:

1)  Prepare a Salesforce org:

Give agents the right permissions, set up Omni-Channel, create an Omni Flow, add a new messaging channel, and connect to the Service console.

2) Configure a deployment:

Connect your channel with a new web or mobile deployment. Set branding and configure more features.

3) Set up a pre-chat form:

Create an optional pre-chat form with standard or custom fields to gather critical details for agents.

4) Add a bot or push notifications:

Set up an optional bot or mobile push notifications to supercharge your messaging channel.

For more reference please go through this link:

https://help.salesforce.com/s/articleView?id=sf.miaw_setup_stages.htm&type=5

Hope this helps.

Thanks,

Saurabh Singh