I've been trying to reset a password for a user but they don't receive the email (not in their spam either). I've reset their password 4 times over the past two days to trigger the email and none of them have arrived. I checked that email deliverability is on in the org, I did 'test deliverability' with her email and she got a bunch of emails from the system. I checked 'View Setup Audit Trail' to verify that the password reset was triggered. We don't have the minimum 1 day password lifetime checked on password policies. When she tried using the "forgot password", she got an email but when she clicked the link it said the link had already been used; she tried it again but got no email. I've been able to reset the password for other users at the same organization so it doesn't seem like they have any email settings preventing the email from getting through. Is there anything else I can check? Do I just create a new user for her? She hasn't done anything in the org yet so I guess that's an option.
Finally solved this by checking "Generate new password and notify user immediately" at the bottom of the user profile instead of using "reset password."
