Hello,
Is there some way to customize the behaviour of the "Assign to me" button?
For example, after clicking this button we need to change status automatically to "ASSIGNED".
Now the only thing that this button is doing is setting the name of the staff.
Thanks!!
Mónica
Hello Monica
While not limited to just the "Assign to me" button we have a workflow rule and field update that changes the Status from OPENED to ASSIGNED when the Staff field is populated. It does not fire if the Status was anything else except for OPENED. Here is the rule criteria:
(BMCServiceDesk__Status_ID__c = "OPENED" && ISCHANGED( BMCServiceDesk__FKOpenBy__c)&& NOT( ISBLANK(BMCServiceDesk__FKOpenBy__c)))
That fires a workflow rule that sets the status to assigned:
Hope that helps. Have a great day!
