Trying to have a visual flag/alert for users to be aware that there's a new email on the case?
답변 3개
Yes, could use Email Service or if you are using Email-To-Case, you can do it in Trigger.
One Visual Solution could be use Custom Notification for Visual effect:
https://help.salesforce.com/s/articleView?id=sf.notif_builder_custom.htm&type=5
Additionaly, the check in the Case could be used, if you want this solution, but should work with List View and Filter for the Checkbox field. That way your agents could review this cases with incoming emails received.
Thanks a lot,
Regards
