When the customer creates the case through the web form, and when a tech sends an email from the case it defaults to web email(highlighted in yellow in the screenshot)
and not the the Contacts email. Any suggestions ?
답변 2개
Just got to know that Data is captured from Talk2US and then it sends to Tech Support and that's the default behavior... whenever it sends an email it retains the last email address sent and so its working as expected .
