I have a new picklist field I am creating that needs some values on one records and the rest on another. Do I create 2 picklist fields to achieve this?

Question

My instructions from Jira card:

From setup create new picklist field on case called ‘Problem Code (Affected Device Type)’ picklist values are as follows: (They are different for *** Customer Complaint vs Customer Complaint Record Types) (AP10-AP14 should not be visible on the ***Customer Complaint Record Type only on Customer Complaint)

Jeff Illingworth · Answer

You should just be able to make one picklist field and then use record types to determine which items in the picklist are available on each record type.

I have a new picklist field I am creating that needs some values on one records and the rest on another. Do I create 2 picklist fields to achieve this?

CRM Configuration

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