Hola Trailblazers. 

Tenemos una oportunidad laboral en SuperDoc. (Superdoc.mx)

Somos una empresa dedicada a llevar salud de primer contacto a personas menos favorecidas, a través de canales digitales.

El core de nuestro sistema es Health Cloud con algunos otros sistemas tanto de SF como de terceros conectados.

Les dejo abajo la descripción de puesto. Si están interesados o conocen a alguien que pudiera estar interesado, no duden en ponerme un mensaje directo.

Gracias!

As SuperDoc Salesforce administrator you will work to interpret the platform requirements, business processes, and use cases to produce high-level technical design and lower-level technical specifications. You will be accountable for defining and driving the roadmap for the technological development to make sure we can improve upon the services we provide our patients.     

• Improve patient onboarding and experience constantly by refining Bot functionalities and user flows  
• Create Salesforce configuration changes, including (but not limited to) assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, automations, formulas, validation rules and custom settings. 
• Applying research and development, prototyping, and establishing constant evaluations of our platform. 
• Create architecture and solution blueprints to improve our platform offering. 
• Ensuring optimal performance of Salesforce systems and products. 
• Upgrading and configuring Salesforce systems for optimized integration. 
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups. 
• Maintaining the health cloud.  
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing. 
• Evaluating and installing new Salesforce releases.  
• Providing training and support to other non-technical users. 
• Documenting processes, including error reports and changes to field history tables. 
• Preparing Building custom reports and dashboards. 

You are both a big picture thinker and an in-depth problem solver. You design systems and actively improve complex processes.  

You feel comfortable solving complex, large-scale customer challenges to produce, scalable, and high-performance solutions that maximize the full potential of our Salesforce Health Cloud Platform. 

Work Experience 

Required: 

• 3 to 4 years of proved experience as a Salesforce administrator in a similar environment. 
• 5 years of proved experience in IT / development roles. 
• Experience with Service Cloud administration. 
• Proved Experience building and maintaining Einstein Bot customer experiences. 

Desirable: 

• Familiar database knowledge 
• Experience working in Agile development teams using SCRUM. 
• Experience with Health Cloud administration. 
• Experience in health / life science companies