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In our org, we have two types of accounts: businesses - with indirectly related contacts, and people (not to be confused with person accounts, no, we have a custom solution that replicates that functionality) - with a directly related contact. It's always a 1:1 relationship. (I know this isn't ideal, but it's what we've had to do to integrate with an existing home-grown system.)

 

In other words, we have Smith Farms business account. John Smith is a people account that is a related account of Smith Farms. John Smith is also a contact related to John Smith account, with an indirect relationship to Smith Farms.  Based on what I've read about how this functionality works, if I added John Smith people account as a campaign member and used the send list email functionality, then the John Smith contact would receive an email. However, if I add Smith Farms business account, nothing would happen.

 

I'm also curious how this works with Marketing Cloud. If we already have a subscriber for John Smith contact and we then add John Smith account to a campaign to pull into a marketing cloud send, then does the subscriber end up duplicated?

Send email to account campaign member with no related contact? also, Marketing Cloud subscriber duplication?

답변 2개
  1. Jenna Weiner (AgWest Farm Credit) Forum Ambassador
    2022년 7월 1일 오후 5:25

    Well, maybe this doesn't work how I'd expect. I tried it in a sandbox with sending to an account that did have a directly related contact and it failed to send. Email said: "List email "Testing sending to account campaign members" was canceled due to an error detected by the system.

     

    Error code: NO_RECIPIENTS

    Error Description: No recipients provided by the ListEmail

     

    Click https://brave-panda-al3hlg-dev-ed.my.salesforce.com/0XB8c000000TzQX to view more details about this list email.

     

    Salesforce List Email"

    Well, maybe this doesn't work how I'd expect. I tried it in a sandbox with sending to an account that did have a directly related contact and it failed to send.

     

    2022-07-01_00390.png

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