Upcoming Live Stream โ How to automagically merge cases in Salesforce ๐
High support volumes suffocate customer service teams and call centers. Handle times trend upward as duplicate cases exacerbate the problem. Now imagine a pristine support queue โ no duplicates. As agents identify and merge duplicate cases, data quality improves, and handle times decrease to praiseworthy levels. But what if agents didnโt have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?
Automerge is an innovative, entirely native, new tool for Salesforce that โ you guessed it โ automatically merges duplicate cases.
On June 9, 2022, at 1pm ET, Vicassoโs Product Team will unveil Automerge to the world during a live YouTube stream. What youโll glean from the stream:
- Concrete benefits of automatically merging duplicates
- How it works (see Automerge in action)
- Philosophical best practices and recommendations
- Sandbox trial information and pricing for those interested
Use this YouTube link to set a reminder โ https://www.youtube.com/watch?v=hILCV2NlUUk
