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We are trying to remove unwanted contacts from our org.  We know that contacts associated to a case cannot be deleted, we would have to remove the contact from the case first before we delete the contact.  How do you remove a contact from a case using the data loader?

답변 7개
  1. 2022년 5월 5일 오후 12:51

    How is the Contact connected to to the Case?  

     

    Are they connected via the standaed Lookup(ContactId) field on the Case object? 

     

    If they are, you can just use a CSV file with the Case ID and a blank column mapped to the Lookup(ContactId) field and select "Insert NULL Values" in the Dataloader Settings

     

    How is the Contact connected to to the Case? Are they connected via the standaed Lookup(ContactId) field on the Case object?

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