In my org I have a Member object (represents a customer). And it has a checkbox field VIP. I want to make so, that depending on this field I will redirect a member to a particular Chat Queue. For example, if a member is VIP, the system will redirect him to an VIP chat. Is it possible to use here ChatButtons & Invitations (in Setup)? Or Embedded Service Seployment? Or are there some other ways?
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The best solution for this is to use Embedded Service Deployment, Flow and BOT. When the chat is initiate BOT will be called. Call a flow to find out their status. Return the status to BOT. In BOT, use Rules to assign the chat to the queues based on the Status value returned from the Flow.
-- Magulan https://www.infallibletechie.com/
