Skip to main content
Topics#Omni-ChannelArthur Almeida의 질문
Arthur Almeida (TV Globo) 님이 #Omni-Channel에 질문했습니다
2021년 9월 20일 오후 7:55

query to count waiting in an OmniChannel queue DON'T WORKS

in the queue have five users waiting, but the query doesn't work, WHY?

query to count waiting in an OmniChannel queue DON'T WORKS

 

@Service Cloud - Einstein Bots

 

#Service Cloud

답변 1개
  1. Amey Priolkar (Silverline)
    2021년 9월 21일 오전 4:08

    Hi Arthur,

     

    Could you please try this?

     

    select Id, WorkItemId, WorkItem.CaseNumber, QueueId, Queue.Name, ServiceChannelId, GroupId from PendingServiceRouting
답변을 작성하세요...
0/9000