I know this is an odd issue because there are so many support articles written about how to disable this functionality but I actually can't get the default functionality to work:
Cases are being assigned to the Queue via Email-to-Case and the Queue Email is a Google Group with post from Internet settings enabled. Sending test emails to the google group email itself works and SFDC IP range email deliverability works too (e.g. This email confirms that you can receive email from salesforce.com IP address 13.110.78.239).
- Case and Lead Objects are added.
- Send Email to Members is enabled (but they don't get notifications either).
답변 3개
This article might help: https://help.salesforce.com/articleView?id=000313347&type=1&mode=1
(or)
May be add a workflow to send email notification on case creation.
