Set Up Case Escalation and Entitlements /Create Support Processes

Question

Hi guys.

I have a problem with a module.

Set Up Case Escalation and Entitlements/Create Support Processes

I did everything as described and created a Pat Stumuller case, but I get an error that the Pat Stumuller case cannot be found.

Does anyone had same problem??

Set Up Case Escalation and Entitlements /Create Support Processes

#Support #Support Processes #Trailhead

Vineeth Reddy · Accepted Answer

once check your contact name properly if it is 'Stumuller Pat' or 'Pat Stumuller'.

Nanako Saito · Answer

@ Reddy Vineeth   Thank you for your reply. Somehow solved it! Idk why first name and last name of Ada and Pat are opposite on my Trailhead.   Thank you again.

Set Up Case Escalation and Entitlements /Create Support Processes

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