Hello everybody,
I would like to know the features support matrix from Salesforce.
In this, when the support is ending for a feature from Salesforce especially for web to case feature.
Could you please help me?
Kind regards
Gurpreet Singh Randhawa
#Service Cloud #Web-to-Case#support
답변 2개
Tom Bassett (Vera Solutions) 
Forum Ambassador
Hello,
The Salesforce features that are due to be retired can be found here
https://help.salesforce.com/s/articleView?id=000313062&type=1
As you can see from the article there are currently no plans to retire web to case or stop support for this.
Infact Salesforce are currently working on a new feature for web to case to enable attachments.
https://trailblazer.salesforce.com/ideaView?id=08730000000BrUi
Thanks Tom
