Hi,
I'm nearly complete with a highly frustrating and painful implementation of HVS with Einstein Call Analytics using an open CTI...
The final missing piece in the puzzle is how to add a related list of voice calls to contact and lead records... All the guides I've read on this seem to suggest this is only possible with ServiceCloud!
The Voicecall record page shows me details of related contact / lead, but I'm not able to do the reverse - The related "Voice call" list is not available to add to record pages...
Does anyone know what I'm doing wrong or may have overlooked?
Fingers crossed!
Bruce
#Voice Calls #Einstein Conversation Insights #Open CTI Method #Sales Cloud
@Bruce Hayes Finally somebody speaking my language! I am dogged by the same issue. I have been implementing voice for a client and this is one outstanding BUG. Exactly what you describe. I have many Voice Call records where the Related To Contact or Related To Lead is filled out. Navigate to the Contact or Lead and Voice Call related list... goose eggs. Zero, zilch, nada... You posted this on July 7 and this is the measly response you've received so far? Yikes. I have a support ticket which has me on the road to nowhere fast. @Matt Crane any thoughts?
