Only Offline status is showing. Cannot able to see Available, Busy, Break On in the Omni channel.
답변 2개
Hi Feecon,
You will need to go to your profile and add the presence statuses on Enabled Service Presence Status Access. An alternative is to create a permission set then add the statuses on the Enabled Service Presence Status Access and then assign the permission set to users.
Hope this helps.
