Skip to main content
Brandi Bultman-Greenwood (Solventum) 님이 Live Agent에 글을 올렸습니다

Hello.  Does anyone have familiarity with direct to button chat setup?  We have Service Cloud and are using embedded service on our Community.  We discovered with embedded service, we cannot have multiple buttons, so it was suggested to look into direct to button.  We have 3 global teams that will support multiple languages, so we need a solution that for example could route an 'English' chat to one of the 3 teams based on the user's country.  But then we also need chat support for other languages and to route to the appropriate team by country/language.  We are also trying not to do any config in VF.  

 

If you have a similar set up, would you be willing to have a discussion on how you have your system configured?

 

thanks,

Brandi

0/9000